Consumer Protection

As a Business Strategy

Certified by DFI

This 4-week course provides an introduction to consumer protection in digital financial services, and how embracing consumer rights is great for business.


05 March 2020


4 weeks


01 March 2020


Online, in our digital classroom


US$250 per person
(Financial Aid Available)

Ready to find out more?

Consumer Protection course overview

Consumer protection rights and laws are often a secondary consideration for many digital financial services companies. However, when implemented correctly, they will help digital financial services businesses achieve their strategy goals.

As the industry is growing, many new consumers are entering the market. This growth is the greatest opportunity yet to achieve global financial inclusion, especially since many of the consumers entering the market did not previously have access to any financial services. This also presents a significant challenge to the industry, as only about 30% of registered accounts are active globally.

This new consumer base is vulnerable and needs to feel like they are in control in order to build up trust in these new and complicated financial services and to feel safe enough to become more active. Consumer protection principles and guidelines offer the necessary tools to make consumers feel protected and to increase their activity rates, which will support the growth of more digital financial services businesses.

Why do I need a consumer protection strategy course?

If you’re working in digital money or digital finance as a business manager or a risk professional, and you want to develop a better understanding of how to incorporate consumer protection rights into your business strategy, our Consumer Protection Strategy course is for you. Consumer protection professionals who want to learn how to better work with digital financial services providers will also find a lot of value in this course.

Students will leave the course with a deep understanding of what consumer protection in digital financial services looks like, what the key implementation challenges are and how it links to and supports digital finance business strategies.

Consumer Protection Strategy course schedule

  • Week 1

    Introduction and Key Regulatory Aspects

  • Week 2

    Core Consumer Protection Themes

  • Week 3

    DFS Business Aspects

  • Week 4

    DFS Risk Management and Goal Alignment


Consumer protection is a set of laws, principles and guidelines designed to protect the rights of consumers from unethical business practices.


Consumer protection rights are a series of protections, often laid down in law, designed to regulate the relationship between businesses and consumers.


While consumer protection laws are often seen as restrictive to the smooth-running of business, but can actually help increase customer activity by fostering consumer trust in your business.


DFS, or digital financial services, are any financial services that are available through digital channels, and includes payments, credit, savings, transfers and insurance.


Fintech, or financial technology, refers to any digital technological tools or business models used to support the delivery of financial services.


Financial inclusion is a key part of DFI’s agenda and refers to the goal of ensuring that all people, especially marginalised groups, have access to the financial tools they need.


A virtual classroom is a learning environment that only exists through a digital platform and that allows students to participate regardless of their geographic location. All DFI’s courses are delivered in a virtual classroom.


Digital Frontiers Institute (DFI) is a digital education provider designed to prepare professionals for the challenges and opportunities they will encounter in a rapidly changing economy.


World-Class Academics and Practitioners

Dr Ignacio Mas

Executive Director
Digital Frontiers Institute

Dylan Lennox

Digital Money Expert Partner

Kickstart your DFS career

Financial Aid

DFI’s mission is to equip a new generation of professionals with the information, skills, and vision they need to guide society towards inclusive digital financial solutions. DFI understand that affordability may stand in the way of your progress as a Digital Finance Professional. We strive to source, manage and administer various student funding opportunities to make tuition more affordable for you.  for deserving students according to sponsor specific requirements. Our goal is to ensure that no student is left behind and have designed affordable payment terms as well as scholarship funds for eligible students.

Use this information to find the best financial aid that supports your objectives. At any stage please contact us at

Option 1: Payment Plans that make your tuition more affordable

Course fees can be made over payments at an agreed date.

Multi-year Programs

Certified Digital Finance Practitioner

  • Year 1: $1335/$445 in 3 installments (works out to $112 p.m.)
  • Year 2: $1335/$445 in 3 installments
  • Year 3: $1335/$445 in 3 installments
Foundation Courses

Foundation courses include the Certificate in Digital Money, and Leading Digital Money Markets.

  • Payment 1: $500
  • Payment 2: $500
  • Payment 3: $500
Specialization Courses

Specialization courses included short courses such as Digital Agriculture and Digital Identity.

  • Payment 1: $125
  • Payment 2: $125

Option 2: Can we help in getting your company to pay or at least contribute to your tuition?

DFI can assist in opening a conversation with your employer to support your tuition. We can cultivate further interest with them to participate on our programs – bringing multiple employees on will result in corporate discounts and thus lower tuition for you.

Request your corporate proposal by contacting us at

Option 3: Referral Program

If your colleagues, friends or family join the course we can open a referral seat for you, which is 100% subsidized by Digital Frontiers Institute. This includes assisting us to create impactful corporate alliances.

Foundation Courses

Eight successful referrals will result in your foundation course being fully subsidized.

Specialization Courses

Four successful referrals will result in your specialization course being fully subsidized.

Option 4: Scholarships

DFI offers partial scholarships to qualifying candidates. Our scholarship funders favor scholarship candidates that contribute to tuition themselves. Ideally, Students should contribute at least half of the tuition fee, the higher your contribution the more likely you are to be considered. Tuition can also be paid in manageable installments. Please see below criteria for scholarships.

  •         I am an active member of the digital financial services industry

Scholarships are adjudicated quarterly and are weighted based on the strength of your application. You will be asked to answer the following questions in your application:

  • Please provide a brief overview of experience.
  • To what extent does your organization contribute to financial inclusion.
  • How will your attendance on this course benefit your organization, your initiative, your country?
  • Describe your current role and responsibilities.
  • Why do you think you should receive financial aid?
  • I can contribute $ to my course.

You can apply for a scholarship on the course registration page, where applicable. Not all courses have scholarship programs.