Consumer Protection as a Business Strategy

Certified by DFI

An introduction into consumer protection in digital financial services and its key implementation challenges.


4th March 2019


4 weeks to complete


25th February 2019


Online in our digital classroom


US$250 per Person (Financial Aid Available)


The digital financial services industry is experiencing remarkable growth, in terms of the number of providers in the market, the increasing complexity of services on offer, and the number of accounts being opened. These new digital financial services are seen as the greatest opportunity to achieve global financial inclusion goals, as most new customers are previously unbanked. However, there are still some great challenges for the industry to overcome, as the ratio of active accounts to registered accounts remains extremely low, below 30% globally. These new, vulnerable consumers need to feel a greater sense of control, to build up enough trust in these complex new services, to be able to confidently become more active without fear of harm. Consumer protection is a set of principles and guidelines which, when implemented appropriately, can not only protect these new digital financial services customers from harm, but will also increase customer activity rates, thereby helping digital financial services businesses to achieve their strategic goals earlier.

Ready to find out more?


This course is designed for digital money or digital financial services business managers and risk professionals, wanting to develop a fuller understanding of how they could improve their business performance by incorporating consumer protection and other responsible practices into their business strategy. The intended audience also includes consumer protection professionals who would like to gain a deeper understanding of how to work with digital financial services providers in order to implement consumer protection objectives.


Students attending this course will obtain an understanding of what consumer protection in digital financial services is, what the key implementation challenges are and how it links to DFS business strategies.  Students ought to feel like they have sufficient insights and the tools to be able to develop their own views on the current status and future direction of consumer protection in DFS, and to join conversations on why it is important for DFS business managers to incorporate consumer protection into their organisational culture, product design and business processes.

What you will learn

  • Week 1

    Introduction and Key Regulatory Aspects

  • Week 2

    Core Consumer Protection Themes and how they relate to DFS Business Strategy

  • Week 3

    Key DFS Business Aspects and how they Relate to Consumer Protection

  • Week 4

    DFS Risk Management and Goal Alignment


World-Class Academics and Practitioners

Dr. Ignacio Mas

Executive Director
Digital Frontiers Institute

Dylan Lennox

Digital Money Expert Partner


Kickstart your DFS career

Financial Aid

DFI’s mission is to equip a new generation of professionals with the information, skills, and vision they need to guide society towards inclusive digital financial solutions. DFI understand that affordability may stand in the way of your progress as a Digital Finance Professional. We strive to source, manage and administer various student funding opportunities to make tuition more affordable for you.  for deserving students according to sponsor specific requirements. Our goal is to ensure that no student is left behind and have designed affordable payment terms as well as scholarship funds for eligible students.

Use this information to find the best financial aid that supports your objectives. At any stage please contact us at

Option 1: Payment Plans that make your tuition more affordable

Course fees can be made over payments at an agreed date.

Multi-year Programs

Certified Digital Finance Practitioner

  • Year 1: $1335/$445 in 3 instalments (works out to $112 p.m.)
  • Year 2: $1335/$445 in 3 instalments
  • Year 3: $1335/$445 in 3 instalments
Foundational Courses

Foundational courses include the Certificate in Digital Money, and Leading Digital Money Markets.

  • Payment 1: $500
  • Payment 2: $500
  • Payment 3: $500
Specialization Courses

Specialization courses included short courses such as Digital Agriculture and Digital Identity.

  • Payment 1: $125
  • Payment 2: $125

Option 2: Can we help in getting your company to pay or at least contribute to your tuition?

DFI can assist in opening a conversation with your employer to support your tuition. We can cultivate further interest with them to participate on our programs – bringing multiple employees on will result in corporate discounts and thus lower tuition for you.

Request your corporate proposal by contacting us at

Option 3: Referral Program

If your colleagues, friends or family join the course we can open a referral seat for you, which is 100% subsidized by Digital Frontiers Institute. This includes assisting us to create impactful corporate alliances.

Foundation Courses

Eight successful referrals will result in your foundational course being fully subsidized.

Specialization Courses

Four successful referrals will result in your specialization course being fully subsidized.

Option 4: Scholarships

DFI offers partial scholarships to qualifying candidates. Our scholarship funders favor scholarship candidates that contribute to tuition themselves. Ideally, Students should contribute at least half of the tuition fee, the higher your contribution the more likely you are to be considered. Tuition can also be paid in manageable instalments. Please see below criteria for scholarships.

  •         I am an active member of the digital financial services industry
  •         I am from sub-Saharan Africa

Scholarships are adjudicated quarterly and are weighted based on the strength of your application. You will be asked to answer the following questions in your application:

  • Please provide a brief overview of experience.
  • To what extent does your organization contribute to financial inclusion.
  • How will your attendance on this course benefit your organization, your initiative, your country?
  • Describe your current role and responsibilities.
  • Why do you think you should receive financial aid?
  • I can contribute $ to my course.

You can apply for a scholarship on the course registration page, where applicable. Not all courses have scholarship programs.